REFUND POLICY

Xenial Intelligence Ltd - Our commitment to customer satisfaction

General Policy

At Xenial Intelligence Ltd, we are committed to delivering high-quality AI software solutions and IT services. We understand that circumstances may arise where a refund is necessary. This policy outlines our approach to refunds and cancellations.

All refund requests are reviewed on a case-by-case basis and are subject to the terms outlined in your service agreement or project contract.

Refund Eligibility

Software Development Projects

  • • Before Project Commencement: Full refund of any deposits paid, minus a 5% administrative fee.
  • • During Development Phase: Partial refund may be available, calculated based on work completed and resources allocated.
  • • After Project Delivery: Refunds are not typically available once the project has been delivered and accepted.

Subscription Services

  • • Monthly subscriptions can be cancelled at any time; no refunds for the current billing period.
  • • Annual subscriptions are eligible for a pro-rata refund within the first 30 days.

Consultation Services

  • • Cancellations made 48 hours or more before a scheduled consultation: Full refund.
  • • Cancellations made less than 48 hours before: 50% refund.
  • • No-shows: No refund available.
Non-Refundable Items

The following are generally not eligible for refunds:

  • • Completed and delivered work that has been approved by the client.
  • • Third-party software licenses, hosting fees, or domain registrations purchased on behalf of the client.
  • • Custom development work where proprietary code has been transferred.
  • • Emergency or expedited service fees.
Refund Process

To request a refund, please follow these steps:

  1. 1. Submit a written refund request to billing@xenialintelligence.com
  2. 2. Include your project/invoice number and reason for the refund request.
  3. 3. Our team will review your request within 5 business days.
  4. 4. If approved, refunds will be processed within 10-14 business days to the original payment method.
Contact Us

If you have any questions about our refund policy or need to discuss a specific situation, please don't hesitate to contact us:

Email: billing@xenialintelligence.com

Phone: 0800 001 6613

Address: Xenial Intelligence Ltd, 2 Worster Court, Ranson Road, Norwich, Norfolk, NR1 4AW

Last updated: 9/17/2026

This refund policy is subject to change. Please review periodically for updates.